Logistics and Delivery

Woolanz Shipping Information

Note: By placing an order on this platform, all customers are deemed to have agreed to the following terms and conditions. (If you have any questions, please consult customer service.)

Dear user, thank you for choosing Woolanz. To ensure your package is delivered smoothly and safely, please read the following shipping instructions carefully:


  1. 1. Global Logistics and Delivery
    The Woolanz e-commerce platform supports global logistics and delivery. When submitting your order, please first select the destination country, region, and city.
  2. Parcels outside Taiwan, Malaysia, and China will be sent via EMS, with full logistics tracking services provided.
    Logistics arrangements for direct mail to China
    When you fill in the delivery address during order placement, the system will default to selecting our partnered courier company for delivery.

Taiwan Parcel Requirements:

A single parcel must not exceed 15 kg. Milk powder, personal used items such as second-hand goods, or documents are not allowed.

China Parcel Requirements:
Each parcel must not exceed 6 kg;
Pure cosmetics parcels: Total quantity not exceeding 3 items, gift sets limited to 1 item;
Pure personal care products: Not exceeding 6 items per parcel;
Mixed parcels: Total number of items not exceeding 8, with cosmetics limited to 2 items;
Only one parcel may be addressed to the same recipient per flight.
Important Notes:

Accurate Information: Please ensure the recipient's name, phone number, and address are filled in correctly for accurate processing. If delivery fails or a second delivery is required due to incorrect personal information, the resulting costs must be borne by the recipient.
Order Validity: Please complete payment within 48 hours to avoid out-of-stock situations or order cancellation.
ID Information: If one recipient has multiple parcels, please provide multiple recipient details and ID information (including ID number, front and back photos). You can contact our customer service for assistance. If this information is not provided, leading to shipping delays, the sender or recipient will be held responsible.
Temperature Effects: Temperature-related damage to capsules or lipstick is not covered by compensation. Special products like soap that break during transport but remain usable are also not compensated. Your understanding is appreciated.
If you have any questions or special delivery needs, please consult customer service before placing an order.
Customer service via LINE: Weican
WeChat: Weican3093